Customer Reviews
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26 of 26 people found the following review helpful.
Dependable Phones
By Tony Scanlan
We have five of these phones in our office and all work very well. We switched back to copper lines after a disasterous venture into VOIP phones. We ordered the Panasonic phones as replacements.They do have a slight lag time between picking up the handset and dialing the numbers as the reviewer below points out - but it's a making a mountain out of a molehill.We even have an on hold music/message system connected to our Panasonic phones which works very well. I would have preferred to just plug in a radio or CD player but for the price of the phones I cannot really complain too much.The phones are not absolutely perfect but they are very easy to use and suit our small office perfectly.
19 of 21 people found the following review helpful.
Nice phone, but has problems
By S. Taylor
I just got the phone a couple days ago, and it's a nice looking phone with pretty easy to use features. The handset is solid and the keypad is comfortable. I like the lighted buttons in particular. The caller ID actually works unlike my last Panasonic phone that only stored the missed calls and didn't display the number after I picked up. The display is easy to read and using the 4 lines is very easy and intuitive.Unfortunately I think I may have to return the unit. The problem the other reviewer mentioned about the delay in dialing is indeed irritating, but not a deal killer for me. The problem I have is that the Panasonic KX-TCA60 headset I had worked fine for my other panasonic phone, but the mic didn't work on this one. Tech Support pointed out that it's not on the list of compatible headsets for this phone. So I bought another headset that is listed as compatible. (both have standard 2.5mm jacks and are both Panasonic brand) The new headset works, but only with a mid level hissing whistle sound whenever in use. I tested the new headset on another phone and there was no problem.I work on the phone all day and need to type and move quickly on 3 computer screens all at once. I HAVE to use a headset. And I don't want to go crazy with a hiss in my ear all day.Also, using the speakerphone didn't work all that well. We had to sit close to it and talk into it for the caller to hear us.The last thing I'll try before sending it back is to put a backup battery in it. The display constantly shows "Low Batt" since there was no 9 volt included and I haven't gotten one yet. Maybe, something in the circuit needs that battery even when plugged in to work properly. Yet another little irritation.
17 of 20 people found the following review helpful.
4 Yrs Later - This Phone is Now Improved
By Charles Rower
Further Updated 4/23/11Further to the comments below. In our own AT&T 1070 vs. the Panasonic KX-TS4200B bake-off, we ultimately went with the AT&T 1070. But for intercom speaker/line quality issues, both phones have this problem, which since the intercom works using radio frequencies, is typically caused by outside interference. So in addition to my earlier comments below, 2 recommendations for isolating the cause:1. Make sure your cell phone is typically not placed on your desk right beside the phone2. Check out this link to track down interference problems - especially making sure your power adapter is plugged into the wall and not into a power board:[...]Latest Review - March 2011 - an updateWe wound up recently purchasing these phones, after blasting them 4 years ago (See below)Panasonic has now,fixed much of their famous delayed response problem. There is no longer a lag in getting a dial tone, but as others on this site have noted, there is a slight delay after you press any number key, in getting a tonal response. Some on this board couldn't stand it. Others, like ourselves this time, have decided to live with it. If you are a deliberate dialer, no problem.But now we have, or had, a different problem, and possible solution. We had to abandon our older, as well as our recently purchased AT&T 4-line phones, as we, like others were experiencing garbled words on intercom conversations - but only with the speaker phone. Handset and earphones both work fine on intercom. So then we purchased these Panasonic phones again, and found to a lesser degree the same problem. No point in calling either the AT&T or Panasonic techs on this one. They will just advise you to try a hard reset of the phones, which won't help, or if so, probably only temporarily.Here is the fix that we think may have alleviated the problem. The solution, we think, no matter which phone you buy, is to try configuring non-adjacent extension numbers, which are presumably working on just different frequencies and possibly interfering with each other, farther apart. For example, rather than setting up Ext 11, 12, 13 and 14, try 12, 16, 20 and 24. Can't guarantee it will help, but try it.Of course if you are not an intercom user, or even if you are and don't mind connecting by intercom with either the handset or the earphone, either the AT&T or Panasonic are great phones. But I do believe, with AT&T, there is a higher risk of the intercom speaker system eventually failing - just based on our own 974/1070 experience, plus the reviews on this board. AT&T needs more robust electronics here.Earlier Review - 2007Panasonic has a design flaw in this unit, which is unfortunate, as it is the best looking 4-line corded phone on the market and is otherwise an excellent phone. The problem is that once the hook is released (or you switch from from one line to another) when you then immediately get a dial tone, it takes approximately an additional 1.5 seconds for an audible tone to be heard from any number keys you press. You an easily press anywhere from 4 to 6 keys during this lag period, during which time you hear nothing. Then it catches up and starts dialing, although still at a slower rate than which you originally pressed the keys. Our our four lines, on the first three we kept our original, trusty FIOS lines, and on the 4th line we put a VOIP line. Same problem all lines. We had another jack where we had plugged in a new Panasonic 2-line phone (KG-TX6700) and the phone worked normally to key presses. We plugged the 4200B into the same jack, but the same delay as before occurred. We bought a second 4200B - same problem. We believe the problem probably exists on the 4100 and 4300 phones as well.We went out a then bought our less preferred AT&T 4-line phone (Model 974) and it worked like a charm. The Panasonic problem exists on at least two types of phone networks - Verizon's FIOS (fiber optic) phone lines, as well as on Verizon's VOIP service trademarked as Verizon Voicewing. I am not sure if the problem exists on the old copper line networks, but if you try this phone, be sure to test it.The other thing to test is how you use this phone. If you typically pick up the phone and don't dial until the phone is at your ear (i.e. as opposed to dialing immediately with the speaker phone), then you might not see this as a problem, as it takes about 1.5 seconds to get the phone off the hook and up to your ear, and by that time, the dial tones will respond immediately. However, even then, if you switch back and forth quickly between lines to get a quick dial tone - then you will have the problem.Otherwise, great phone, but re the above - buyer beware.
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