Customer Reviews
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30 of 30 people found the following review helpful.
Make Sure The Features Work For You
By Nevsky
The Casio SI-460 is loaded with many excellent (and easy to set up) customizable features, but there are a few features that are not customizable that one should be aware of, as they may be important to you:
1. It will not let you record different messages on different lines. This is especially important if you want to record a different message for your home and home office numbers or for different family members.
2. You can not choose the default outgoing line. For example, if you have different long distance services on different lines and want to call from your second number, you have to manually choose it by pressing the second number. This is an even bigger problem if you want to use the auto redial feature, as it will automatically dial from the first number. The only way around that is to put the first number on hold before you press the auto redial button.
3. If you are using the speakerphone on the Auto Attendant Unit (the unit chosen to answer calls and to run the voice mail system) and a call comes in, it will not ring on that Unit and the caller will hear a continuous recording saying "Hello. Thank you for calling. Your call will be answered shortly." Unless you see the light on the Unit light up or hear another extension, your caller will remain in limbo until you hang up the speakerphone.
4. You can not turn on the Auto Attendant, and hence the Voice Mail, remotely.
15 of 15 people found the following review helpful.
What Casio Doesn�t Tell You - Buyer Beware!
By A Customer
We are a small consulting company of 5 people and we're on the phone a lot. The Casio Phonemate seemed to be a dream come true. For us, it was more like a nightmare.
Here's what the Casio materials don't tell you:
There is a strange computer voice that your callers hear anytime they are transferred. Specifically, the voice says "Hello. Thank you for calling. Your call will be answered shortly. Hello. Thank you for calling. Your call will be answered shortly." Often, this greeting will overlap when you answer your phone. Not very professional! This is programmed into the phone and CANNOT BE CHANGED. We had several complaints about this unnatural computerized voice.
If you are using the base phone that also functions as the Autoattendent, you don't hear the phone ring and the callers are lost in automated ....
It takes a LONG time for the caller to be transferred to an extension and EVEN LONGER for the callers to finally get voice mail.
The only way you can leave an outgoing greeting for your callers is by speaking into the external mic. It makes it sound like a home answering machines.
Customer service was almost impossible to reach. They have strange office hours and often the line is busy. When you finally do get through, there are only 2 people to answer your questions.
Casio Phonemate is a different division from Casio. This really affects the customer support!
There was slight bleeding of the lines 1 and 2 and then 3 and 4. I don't think the outside callers could hear this, but it was distracting to the people in our firm.
Our true dream phone system is the Panasonic KX-TG4000. For about the same price, it has all of the features promised by Casio, but this phone delivers. There are some automated portions, but it is in a very natural woman's voice. Plus, it is cordless! The sound quality is outstanding! We've tested the phone well outside of the office it the quality was still stellar. Do not buy this phone without first trying the Panasonic KX-TG4000.
15 of 15 people found the following review helpful.
In a pure office environment, maybe.
By T. McQuilling
As dedicated office equipment this system might have some value. For use in the home with any additional phones it has little value. I purchased four; one for the kitchen, home office, master bedroom and den. A call answered on a non system phone (a bedroom trimline) can not be picked up by any of the CASIO phones. The Telephones have a privacy feature that prevents other Casio extensions from picking up unless the call is first placed on hold. The answering system "Auto Attendant" takes four programming steps to turn on. When on it disables the ringers on all other Casio extensions. Most of us are used to the anwswering machine always being on and picking up after four or so rings. Quality of calls is good and the intercom feature is quite useful, except when an extension is on privacy. If your still interested check the auction site, there are four at half price.
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