Customer Reviews
Most helpful customer reviews
25 of 26 people found the following review helpful.
Fatally Flawed Product - I Strongly Recommend You Stay Away
By L.I. NY Prof.
What a disappointment. We needed a new 4 line DECT system for our home. This is the only 4 line DECT cordless phone system on the market, so I bought it despite my misgivings about AT&T.As reported by other reviewers on this site, we too found the voicemail feature did not work properly. It cut people off, usually as they were leaving a return phone number.What's truly disappointing is that the aside from the voice mail issues, the phone performed flawlessly. The range was terrific, and the sound quality was outstanding.I called AT&T support, who denied that there was any issue with this model's VM system. The support person really tried hard to help, advising me to delete all old messages, unplug the system and reset the voice mail, which I did.However, this did NOT fix the issue and I had to return the system.I wish I could have found a work around. I would like to thank Amazon for their amazing customer service. They continue to earn my deep respect, and loyalty.
31 of 34 people found the following review helpful.
This has been a great 4-line phone system for our office
By Trina A. Nicholson
We have had this phone system for almost 2 months, and we are very impressed. It is a big improvement over our similar Panasonic 4-line system, which we were happy to get rid of when we recently moved offices (poor sound quality, the '1' buttons went dead on several of the handsets, and the battery life was not good). This phone has extra bells and whistles that our Panasonic did not. One of the greatest features I like is that the handsets have speakerphone capability (not just the base station), it can record phone calls (the other person will hear a beep), and another employee can join in on a phone call in progress just by holding down the specific line key from their handset (or base) (and a person can put the call into privacy to disallow this feature, per call), and lots more neat features, such as Push to Talk and Intercom.The base unit and handsets are also better looking than our Panasonic system, and the back-lighting is much, much better. Oh, and a REALLY GREAT feature that we now have is MUSIC ON HOLD!!!! We are not on a PBX system (so we save lots of money!), so with our old Panasonic system, if we put somebody on hold, it was just silence for them, so I always had to tell them that they will "hear silence" (oxy-moron!). If I didn't, many callers would think that they got disconnected. With this AT&T system, callers automatically have music on hold -and better yet, we have the ability to put whatever 3-minute sound-byte we want on there (music or a personal message from the company president, etc.) and change it as often as we want, as the phone will connect to your computer or cd player or radio (anything with a 3.5mm audio jack), or use a headset to talk right into the machine to record the 3-minute loop.I really like the speaker function on the handsets. I don't like to wear headsets, so if I am on hold on a call, I like to press "speaker" and then set the phone down so I have my hands free so I can better multi-task. When the caller comes on, then I just hit the speaker button again to take it off speakerphone. I have found, as is common with speakerphones, that they are not great to use if you have background noise, but it is handy for allowing others around you to hear your call, or like I mentioned, to set it down while on hold.Setup was a BREEZE! I got the base station and the 4 handsets all set up and registered in about 10 minutes. This included personalization of adding a name to each phone on the screen for ID, setting a special ring tone for our line 2 calls, and other options.The reception RANGE is OUTSTANDING! We could only go about 35 feet with our Panasonic system, but this one goes the distance! I just took it for a walk and walked out of our building, through the long parking lot and across the street, without even a crackle! Superior! And that is without the DECT extender, which I am told would allow us to go another 300 feet (which we would never need, but still impressive!). I was confused about whether to buy the DECT accessory unit on Amazon becuase I was not sure if we needed the DECT unit with the phone system, so I called AT&T, and they explained that it doubles your range. I figured I would first test the range after getting the phone system to see if we needed it, and as I mentioned, found that we don't need it.I cannot provide a review of the built in voicemail feature, because we do not use it. We use our phone company's voicemail so that we can get voicemails via our email or retrieve our voicemails online. I also do not use the Auto Attendant, as we like to answer our calls personally, but it does seem like a handy feature.Overall, I am very impressed with this sturdy unit, and feel I made the best choice for our new phone system. Amazon had the best price, and with free shipping, and we received it quickly. I was at first hesitant to buy it because the few prior reviews were not as favorable as I had hoped, but one review had to do with setup issues, which I don't think was an issue with the phone, but how their phone lines were set up. I had no issues at all (but we did have a local phone installer come pair the lines for us (line 1/2 and 3/4, as would be necessary anyway.
11 of 11 people found the following review helpful.
Too bad!
By Guyofthewest
This system looked perfect to us. We were looking to replace our old Panasonic 4 line cordless system with something that had more range.The range (with repeater) was terrific, system had better options than the panasonic. There were a few setup issues, but support was helpful.However, the voicmail feature did not work properly, and cut people off at wildly varying times from 9 seconds to 180 seconds.Support was unable to help with this one and the system had to go back. At least 10 hours invested in trying to make it work. Oh well, the search continues................
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